Recently, my wife’s phone had some issues. The battery in her 1 year old iPhone 5 went loose and there were some issues with the volume controls. Also, the flash on the back suddenly stopped working and would take hazy pictures if I turned on flash. As the phone was still under warranty, we went to an Apple store and showed them the phone. The “Genius” figured that indeed the battery has gone loose under the casing and within minutes, we had a new iphone 5 in our hands!!!
This is awesome customer service and gotta hand this to Apple that they did a truly marvelous job of customer satisfaction. I was so impressed with the Apple Customer service that I myself got an iPad mini 🙂 Now I am the proud owner of Android and Apple device at the same time. GOOD JOB APPLE!!